Dear Mr. Darling:
Though you are on holiday this week, I say ‘thank you’, and to Ms. Garland who followed up to your efforts, alerting me to go to Solomon’s Supercenter, exchange the TV or obtain a refund.
Today, Wednesday, the exchange was accomplished, after notifying Ms. Garland of going to the store.
Upon my return home, connected the RCA 24″ TV, all working well, called CPC, spoke with Ms. Carol, who was very gracious in her conversation in this matter as resolved, to closing the case.
I truly appreciate the professionalism and customer care exemplified by you, Ms. Garland & Ms. Carol of Consumer Protection Commission.
I must also commend Ms. Thompson at Solomon’s Supercenter. She was prepared, ready & assisted the exchange excellently & professionally as well.
My appreciation to the CPC & wishing you a pleasant evening. Thank you again.